per noi sono fondamentali!
The opinion of our guests is fundamental to know and improve their needs.
We have sent the questionnaires to all who have booked directly on our website. All comments if authorized by the author will be published.
The management can reply to clarify what happened.
Dear Mrs. Natalia
Thank you for taking the time to write a comment about the accommodations you received at our Park Hotel Brasilia. We are deeply concerned that our room condition did not meet your expectations; please accept our sincere apology. Guest satisfaction is the goal of our management: we can assure you that if you had contacted our front desk, we would have done our best to change your room in order to meet your needs.
Mrs. Natalia, we are honoured that you chose our hotel, and we will continue to do our best to be worthy of your selection. We look forward to a future opportunity to better serve your lodging needs.
Customer Care - Park Hotel Brasilia