Customer care policy
You are the heart and soul of our hospitality
We believe that the professional and attentive staff, always available to assist you, is our greatest asset.
We are committed to providing immediate and efficient assistance and to meeting your requirements in a helpful and courteous manner, both before and during your stay.
Quality and Transparency are the values that guide our choices.
Quality of standards, of products and of relations with our guests; transparency of our online offers and policies, always clear and authentic.
Listening is the best tool to continuously improve ourselves and satisfy our guests’ needs.
Your comments and feedback are listened to carefully, in order to understand what needs to improve and take appropriate action.
Our ultimate goal is to create the experience of a lifetime.
Every guest is special to us…that’s why our mission is to fill your stay at Park Hotel Brasilia with unforgettable memories.
You are the heart and soul of our hospitality.